DisplaySync

Account setup

You're about to set up the Lakeshore AV account so the team can start planning the Spring Vendor Showcase. Account creation is a few minutes; the dashboard hands you a free-tier organization to start from.

Sign up

Go to app.displaysync.live/sign-up, or open the mobile app and tap Create account. Your options:

  • Email + password — the standard path. Enter your email, pick a password, submit.
  • Sign in with Google — single click; uses your Google identity. Works for both creating a new account and signing in later.
  • Sign in with Apple — on the iOS app. Same one-tap behaviour, using your Apple ID. If you choose Apple's hide-my-email option, that relay address becomes your account email and is where notifications go.

Every path lands you in the same place once you complete it. An account created with Google or Apple has no password at first — sign in the same way next time, or use Forgot password on the sign-in screen to set one and gain a second way in.

On mobile, account creation happens entirely in the app — no hand-off to a browser and back.

Email verification

If you signed up with email + password, a verification email arrives within a minute. Click the link in the email to confirm the address. The link expires in 24 hours; if you miss the window, request a new one from the sign-in screen.

Google and Apple sign-in skip this step — the identity provider has already verified the address.

What you land in after first sign-in

What happens on your first successful sign-in depends on how you got there:

  • You signed up directly. DisplaySync creates a free-tier organization named after you (e.g. "Jane Smith's Org"). You're the org owner. Rename it anytime from Organization → Settings.
  • You accepted an invite. You join the inviting organization with whatever role the inviter granted (owner, admin, or member). The free-tier-org-named-after-you doesn't get created; you start inside the org that invited you.

For Lakeshore AV, the founder signs up directly — DisplaySync creates a free-tier org called "Jane's Org" or similar, and she renames it to "Lakeshore AV" right after.

Free tier at a glance

The free tier is generous enough to do real work but capped to keep evaluation contained:

  • 1 event active at a time
  • 3 signs total in the org
  • 2 team members total

For Lakeshore AV planning Spring Vendor Showcase 2026 — 40 signs and a team of 5 — the free tier isn't enough. They'll need to upgrade before deploying. Tier limits, full feature comparison, and the upgrade flow are all on Pricing tiers.

The free tier is great for evaluating DisplaySync end to end on a single sign before committing. Lakeshore's recommendation in their internal playbook: run one free-tier sign for a week before the real event, just to validate the pipeline.

Deleting your account

You can delete your DisplaySync account yourself, from either client:

  • Mobile: Profile → Settings → Delete Account
  • Web: Profile → Danger Zone (type DELETE to confirm)

Deletion is immediate and permanent. Your personal details are removed, your sign-in identities are disconnected — including the Google or Apple connection, so those providers stop being able to sign you in — and every session is ended. There's no undo and no grace period; signing up again later creates a genuinely new account.

What happens to your organizations depends on who else is in them:

  • Organizations you share — with another owner, or any other member — carry on without you. You simply stop being a member.
  • An organization you solely own that is completely empty — no events, signs, or content, nobody else in it, no pending invitations, no active subscription — is deleted along with your account. That's the common case for someone who signed up, looked around, and decided against it.
  • Any other organization you solely own blocks the deletion. The app tells you which one and asks you to deal with it on the web dashboard first: empty it out and delete it, or hand ownership to someone else (make another member an owner, then leave). Once no solely-owned organization is holding anything, the account deletion goes through.

That last rule exists so an organization full of a team's events and signs can't quietly disappear because one person deleted their account — and so an organization can't be left with no owner at all.

If a subscription is active on an organization you solely own, cancel it first; a paid organization won't be removed automatically.

What's next

Account ready — time to create your first event: Your first event. If your team is already operating signs and you're just being added to an existing org, you can skip ahead to Operating signs for the day-of playbooks.

Release notes for the desktop sign, web dashboard, and mobile app are published at Release Notes. Check them when troubleshooting or before rolling out updates.

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